Shipping & Tracking
How long will it take for my order to be delivered?
- Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
- Please Note: Due to the ongoing pandemic, our courier partners are working with limited staff. Delivery of your orders may be delayed by up to 15 days.
When will my products on pre-order be shipped?
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.
Are there any additional shipping charges?
The Souled Store provides FREE shipping for all orders above ₹ 445 in India. A shipping charge of ₹ 50 is payable only on orders below ₹ 445.
How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as TSS Money to your The Souled Store account which will reflect within 24-48 hours of initiation.