Returns - The product amount and 100 for courier will be added as TSS Money to your The Souled Store account.
Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as TSS Money as per your convenience.
Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as TSS Money as per your convenience.
What are the rules for refunding courier charges?
As we do not have a reverse pickup facility yet, we will provide you with TSS Money worth ₹ 100 for the shipping charges borne by you.
Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.