Payment Mode
Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
Why am I not getting any COD option on the payment page?
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
Are there any hidden charges?
- There are absolutely NO hidden charges for any of our products- what you see is what you pay.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at urgear.ecommerce@gmail.com
Is there any additional charge for COD orders?
Yes, we charge a flat ₹ 25 per COD order.
How do I use my TSS Money?
- You can check how much TSS Money you have in your account once you login. Select My Account and click on ‘TSS Money’ from the list. You will be able to see Available Balance, Total Purchases and Usage History.
- To use available balance, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
- Below that will be an option to apply codes for discounts. Tick the 'Use TSS Money' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- There is no minimum or maximum usage limit on TSS Money.
- TSS Money Can be clubbed with gift vouchers and discount codes.
- TSS Money is applicable on products on offer/sale.
- TSS Money is subject to expire 12 months after the date of credit. Once expired, TSS Money will lapse automatically and cannot be credited back.
How do I use my TSS Points?
- You can check how many TSS Points you have in your account once you login. Select My Account and click on ‘TSS Points’ from the list. You will be able to see Current Active Points, Total Purchases, Usage History and Expired Points.
- To use TSS Money, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
- Below that will be an option to apply codes for discounts. Tick the 'Use TSS Points' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- Maximum 20% of cart value can be paid using TSS Points.
- TSS Points Cannot be clubbed with a discount code/ offer..
- TSS Points are not applicable on products on offer/sale.
- TSS Points are subject to expiry. To check the expiry date, visit your account details. Once expired, the points will lapse automatically and cannot be credited back.