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FAQ Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

– The item must have been sold on UrGear online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 7 days of delivery

To make a return, go to your “My Account” page and in order section you can make a return against the particular order.


Can I exchange an item?

We do accept exchanges only for size Issue and they follow the same conditions as returns.

For exchange go to “My Account” Page and click exchange against the particular order to make an exchange.


How long does it take to process a return?

Returns are confirmed within 7 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 7 days of our services accepting your return.